Terms of service

They are written to describe the product as it is, not as it might be. Where Rydya does not yet offer something a mature vendor would, these terms say so rather than papering over it, because a term you cannot rely on is worse than an absence you were told about.

The commercial relationship, including price, packaging and the specific legal entity you contract with, is agreed in a written order or agreement. This page is the general framework, and where that written agreement and this page differ, the written agreement governs.

Your operational data, the equipment records, evidence and figures your team enters, belongs to your organisation. Using Rydya does not transfer ownership of it to us. We process it to provide the service, as described in the privacy policy and the data processing terms, and for no undisclosed purpose.

Rydya, including the software, its design, and the platform behind it, belongs to us and our licensors. These terms grant your organisation the right to use the service for its own operations while your agreement is in effect; they do not grant ownership of the software or any right to copy, resell or reverse engineer it.

If you send us feedback or suggestions, we may use them to improve the product without obligation to you. That is the only thing resembling a licence you grant us over your own words, and it exists so that acting on a good idea does not create a dispute about who owned it.

Subscriptions and any fees are set out in the written order or agreement for your organisation, not on this page. There is deliberately no pricing here to quote or misquote. Nothing in this draft should be read as an offer at a particular price.

On availability, we are honest rather than aspirational. We do not commit to a formal service level agreement today, and we publish no recovery objectives we have not measured, because an unmeasured objective is a number without a commitment behind it. Our backup and restore procedure is documented but has not yet been drilled, which is stated in full on the backups and recovery page. The service is provided on a reasonable-effort basis while it matures.

Support today is by email to one monitored address rather than a tiered support desk with promised response times we cannot yet stand behind. As the product and the organisation behind it mature, these commitments will become firmer and will move into your written agreement.

The service is provided on an as-is and as-available basis while it is early. To the extent the law allows, we do not give implied warranties such as fitness for a particular purpose or uninterrupted operation, precisely because we are being candid on this page about what is not yet proven. What Rydya genuinely enforces, such as tenant isolation and the safety and quarantine gates, it enforces at the server and the database rather than by promise, and those enforcement properties are described on the trust pages.

The limitation of our liability, and any exclusions, are matters that belong in your written agreement and must be set by qualified counsel for your jurisdiction. This draft does not state a figure or a formula, because a liability cap written by people unqualified to write it would be worse than none. Nothing in these draft terms is intended to exclude a liability that cannot lawfully be excluded.

These terms are a working draft for the same reason our other legal pages are: the specifics, the contracting entity, the governing law, the liability position and the commercial terms, need qualified counsel and a signed agreement rather than a marketing page. Publishing the framework now, honestly, lets you evaluate us without waiting for the paperwork to catch up.

We may update these terms as the product and the agreement mature. Where a change materially affects your rights, we will update this page and its date and, for customers under a written agreement, give notice through that agreement. Continued use after a change means acceptance of the updated terms, except where your written agreement says otherwise.

Your organisation can stop using the service, and we can suspend or end access where these terms are seriously breached or where required to protect the service or other customers. On termination, we will make your operational data available for export for a reasonable period, subject to the retention and deletion realities described in the privacy policy, including the parts of the audit trail that are immutable by design.